Shipping
Methods & Times
All purchases
made through our shopping cart system or through paypal,
are generally shipped within two business days of receipt
of payment. If it will be longer than one week, we will
notify you. For the time being, we ship via USPS for lightweight
items and UPS for all other items. We offer EXPEDITED service
for an additional charge, which you'll notice when you check
out.
We cannot absolutely
guarantee delivery times. Generally, standard delivery takes
about 4-7 business days. EXPIDITED shipping takes about
2-3 business days. BUT, please keep in mind the day and
time that you place your order. We ship Tuesday through
Saturday and orders placed after 12 noon Eastern time will
not be processed until the next business day. Please don't
assume that if you place your order by 11:59 a.m. that it
will be shipped that same day. We try to get all orders
out within two business days with preferential treatment
to RUSH orders. We can't guarantee ship dates or arrival
dates. If you have a tight timeframe, PLEASE call us so
we can be aware and so we can help you choose the best shipping
method.
We are also able
to ship express/overnight but if you are interested in this
service, you must call your order in to us. This way, we
can let you know when your order will ship and when you
should expect it and hopefully avoid confusion.
STANDARD ground
deliveries & EXPIDITED deliveries are shipped on Tuesday
through Saturday. During the Holiday season (starting in
mid-November through December) we ship on Monday as well.
If you have any questions or concerns about the delivery
time, please call us and we can tell you the best method
to choose to assure a timely delivery.
FREE SHIPPING
Orders over $75.00
will receive free standard shipping in the continental U.S.
The carrier we use for our free shipping will be at our
discretion but will most likely be UPS ground. Eligible
orders being shipped to Alaska and Hawaii will still receive
the free standard shipping but the shipping surcharge for
these areas will still apply. Those who are eligible for
free shipping, can also choose to EXPIDITE delivery. In
these cases, the standard shipping rate is still free but
the EXPIDITE service surcharge will still apply. International
orders are not eligible for free or discounted shipping
rates.
Shipping
Charges
Our shipping
charges are based on the dollar amount of the order. Occasionally,
large orders for lightweight items (such as Miniature dolls)
may be overcharged for shipping. If this is the case, we
will adjust this before processing your order. This same
is true for our optional shipping methods such as EXPIDITE,
or INTERNATIONAL. If the item(s) ordered are lightweight,
these optional shipping surcharges may be reduced. We prefer
to ship heavy or bulky items by UPS and ask, if at all possible,
that you please have your order shipped to a street address.
If you choose to have your order shipped to PO box, there
may be an additional charge for large or heavy items. We
will notify you before shipping if there is any additional
charge. Generally, shipping to a PO box will not incur any
additional charges unless your item is large or heavy.
When placing
an order, please be sure the shipping address is correct.
There will be a $5.00 charge if UPS needs to make an address
correction.
We try to keep
our shipping costs as low as possible. Please keep in mind
that we figure into our shipping charges the price for boxes,
packing materials, insurance etc. The actual shipping charge
may be less than what you paid but these are some of the
unseen expenses that we must include in this price.
Returns
Shipping costs
and return shipping costs are at the buyers expense. No
refunds will be issued for shipping costs-the ONLY exception
is if we made an error in processing or shipping your order.
To be eligible
for a refund, returns must be made within 14 days of receipt.
For returns made after 14 days but before 30 days, store
credit will be issued. No returns will be accepted after
30 days.
Non-collectible
items must be returned in the same condition in which it
was shipped with any tags intact.
Collectible items,
including, but not limited to collector dolls, can ONLY
be returned in the same condition in which it was received.
The collectible item and any box, certificates or accessories
must be intact and free of deficit or damage. A restocking
fee may be deducted from your refund/store credit if item
was removed from box or is returned in any condition other
than "mint/new". We reserve the right to reduce
or refuse refund if the value of the item has been compromised.
Special
Orders cannot be returned-no exceptions. See
section on "Pre-orders & Special Orders" for
more details
Sale
Items cannot be returned-no exceptions.
Returned items
that were shipped for free will have the exact shipping
cost deducted from the refund. "Free shipping"
items that are returned for replacement, will be charged
the full shipping amount for the replacement item. In addition,
EXPEDITED service charge is not refundable.
If you wish to
return your purchase, you must call us or contact us by
email first to obtain authorization. We reserve the right
to refuse any unauthorized returns. If we decide to accept
an unauthorized return, a 10% restocking fee will be deducted
from your refund.
Damaged Items
If all or part
of your order is damaged by the mail service, you must call
us within 5 business days from delivery date. Please email
us at contact@checkerberries.com for instructions. DO NOT
return this item unless we instruct you to do so. The item
must stay in your possession until the mail service investigates
the damage claim. Failure to report damage in a timely manner
or returning damaged item without authorization may result
in the loss of your refund.
Pre-Orders &
Special Orders
Pre-order
items are items that are not currently in stock but are
on order OR soon to be released items. You may purchase
pre-order items just like any regular item. Pre-order items
will be charged when they are in stock and ready to ship.
We usually try to give an approximate availability date-but
these dates can change. If you place an order that includes
both "in stock" items and "pre-order"
items, your order will ship in it's entirety when the pre-order
item is available. If you want your in-stock items to ship
immediately, it is best to place two separate orders. Pre-orders
can be cancelled at any time providing it has not already
been processed.
Special
orders are
items that we do not keep in stock and are not a regular
part of our catalog. It is something that we order just
for you, at your request. Special orders require a 50% deposit.
The remainder is charged when the item is ready to ship.
Cancellations must be received within 3 business days of
the original order date and they are accepted only with
the agreement that the buyer forfeits half of their deposit
and that the other half of their deposit, along with any
other monies, beyond the required deposit, paid toward the
purchase price, will be refunded as store credit only. So,
for example, if you were to special order a doll that is
$300.00. We would require that a $150 deposit be made. If
you cancel within 3 days of ordering, you would lose $75
of your deposit and the other $75 would be issued as a store
credit. We will accept cancellations after 3 days ONLY with
the agreement that the buyer forfeit 50% of their deposit
and the remainder of their deposit will be given as a store
credit ONLY if we secure another buyer for the item within
30 days. We apologize if this policy seems harsh but we
cannot afford to tie up money in unwanted "Special
Order" items and often have to discount them just to
move them out. We refer any customer requesting a special
order to this policy. Please make sure that you understand
this and be absolutely sure that you want this item before
asking us to special order it. SPECIAL
ORDER ITEMS ARE NOT RETURNABLE-ABSOLUTLEY NO EXCEPTIONS
***NOTE*** Items under $50 can usually
be special ordered without all this fuss and without a deposit
required-but this is determined on a case-by-case basis.
INTERNATIONAL
ORDERS
We will happily
accept international orders. The shipping charge shown on
our online shopping cart may be adjusted depending on the
weight and destination. The actual charge may be lower than
what is initially shown. Heavy items may ship for more than
what our shopping cart calculates. If the shipping charge
will be higher, we will email you to gain your authorization
before processing or shipping your order. All international
orders are shipped airmail and in most cases this takes
6-8 days. However, there are some countries and some instances
where it may take CONSIDERABLY LONGER. Customs can delay
delivery times as well as the holiday rush. If your order
is time-sensitive, we suggest ordering at least a month
in advance.
Unfortunately,
a few bad apples always spoil the bunch. Because of the
increased incidence of international fraud, we must now
take precautions with all international orders. All orders
over $100.00, must be paid by Western Union wire transfer.
We no longer accept credit card payments or Paypal payments
from new international customers for orders over $100.00.
For orders under $100.00, we will accept a credit card payment
but shipping and billing address MUST be the same and the
cvv security code on the credit card must match the bank's
record. This policy will not apply to existing international
customers-only to new or first time customers.
We ship international
orders once a week-usually on Wednesday. All taxes and duties
are the responsibility of the buyer and may be collected
upon delivery. It is also the responsibility of the buyer
to be aware of any and all of their country's customs regulations
that pertain to their purchase. We will not falsify customs
forms. The customs forms will be marked as "merchandise"
and the amount that was paid to us for this merchandise
will be listed as the value. We will not make any exceptions.
It is the purchasers responsibility to be aware of the amount
in duties they will be expected to pay. If you place an
order with us, then decide to "return to sender"
because the duties were "too high" or because
you were unaware of customs regulations, any additional
return postage that we are charged will be deducted from
your refund. Furthermore, the original shipping charge is
non-refundable.
PRIVACY
Checkerberries
respects your privacy and are grateful for your patronage.
We will NEVER disclose any personal information about our
customers to anyone. We will never sell your email address
or phone number. Rest assured, that what happens at Checkerberries,
stays at Checkerberries:-) We do maintain an "Opt-in"
mailing list and we send out emails maybe 6 or 10 times
a year to announce Sales or new items. We DO NOT automatically
add customers' email addresses to our mailing list. We don't
make the assumption that just because you purchase something
from us, that you want to receive email from us. If you
want to join our list, you must fill out the opt-in form
located on our homepage and our main catalog pages. We never
wish to send unwanted email and you can opt-out of this
list anytime by following the instructions in the email.
If you wish to
contact us on a Sunday or Monday, when our store is closed,
please email
us. We often check our email several times a day, EVERY
DAY.
Your satisfaction
is the most important thing to us. If for any reason you
are not happy with your purchase or our service, we will
do whatever it takes to make your experience at Checkerberries
a pleasant and satisfying one.
Thank you and
God bless
Susan Paugh &
Julie Paugh-Scappaticci
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